Client Service Executive / Trainer and Account Manager

  • Zapper
  • Brighton, United Kingdom
  • Feb 24, 2017
Full time Customer Services Restaurant-Food Service Retail Sales

Job Description

Job Title: Client Service Executive / Trainer and Account Manager

Location: Brighton

Contract Type: Full Time / Permanent

Salary: £25,000 + £4,000 car allowance + Commission + benefits

Job Advert

Are you outgoing with excellent customer service skills? Then this is the role for you!

We are a dynamic mobile technology company specialising in the innovative use of mobile phones in the payment and CRM space. Working within our Client Services team, the Trainer/Account Manager will be responsible for the Account Management of restaurants on our mobile app platform using excellent customer service skills and experience presenting to large groups of people.

The Trainer/Account Manager will provide training to restaurant staff on the mobile app platform as well as providing customer care and support with the goal of maintaining the business relationship and driving territory transactions and sales volume within existing accounts. The Trainer/Account Manager will communicate updates, provide marketing merchandise, incentivise waiting staff and monitor progress of transactions.

To be a successful Trainer/Account Manager you will continually strive to provide restaurants with a fantastic mobile app experience as well as having a drive to cross sell additional products to existing customers to maximise ROI. So, if you want to develop in a highly customer facing role, and have excellent communication skills - we want to hear from you!

Candidate requirements:

  • Previous experience in a customer facing or training role
  • Previous Account management and sales experience
  • Comfortable addressing large groups of people
  • Excellent customer service, communication and organisational skills
  • Good working knowledge of MS Office and data entry systems
  • Flexible - will be required to travel to sites across the defined territory and at times in other parts of the UK
  • Tech savvy and comfortable with explaining mobile and web based solutions
  • Comfortable with working in a fast paced and pressured sales organisation
  • High level of self-motivation required as the role is field based

What we can offer you

We not only offer a fun and dynamic environment to work in, we also offer employees competitive market base salaries and a minimum of 25 days holiday + public holidays.

We guarantee that your career will be varied and exciting. Every day in this fast paced environment presents a different challenge and if you work smart and are the best at what you do, your time here will produce endless possibilities for your future. 

Who we are:

We employ over 100 employees based in London and across Europe. We value professionalism, excellence and innovation and when we find it in our employees we make sure it’s rewarded. You’ll have access to a competitive salary, annual bonus scheme and casual dress in the office.

Only short listed candidates will be contacted.