NTT Europe Ltd Hemel Hempstead, Hemel Hempstead, Hertfordshire, UK
Jan 16, 2017Full time
Datacentre Technician - Data Centre Engineer - Hemel Hempstead OR Slough £18,000 to £32,000 + 15% Shift allowance NTT Europe is part of NTT Communications and has 600 employees, with headquarters in the UK and offices across Europe. The role of Data Centre Technician is to provide assistance to the Data Centre Team Leader and Supervisor, in building and maintaining infrastructure to support our customers. They will be responsible for the resolution of hardware issues, deployment of new systems, re-installation of operating systems as required, as well as ad-hoc support requests, including liaising with co-location customers. In addition to the above they will be responsible for helping the Inventory Controller manage stock within the Data Centre, including but not limited to, fault reporting, logging RMA cases with suppliers and general housekeeping. Key Responsibilities: - Install and maintain servers as our customers grow - Respond, action and resolve requests / faults logged both internally and externally - Racking of various hardware - Troubleshooting hardware - Carrying out scheduled and impromptu remote hands requests - Active monitoring of all devices - Data Centre reporting (power, fault lights, etc.) - Work with the Deployment Team in configuring customer solutions - Work with the Engineering Team in testing new Operating Systems and hardware - Work closely with 3rd party service providers - Travel between various Data Centres, both nationally and internationally (as and when required) - Be a point of contact for customers and assist with escorting and resolving issues related to their co-location environment Experience, Skills and Qualifications: - Experience in troubleshooting and installing operating systems, networking and software - A general understanding of networking - Working in an customer focussed environment - Familiarity with all computer systems - Ability to learn quickly and address issues as they arise during working hours - Working in line with Best Practice in complex environments and within tight time constraints - Management of effective and timely problem resolution If you feel that you would be suitable for this role, please respond with your most recent CV About us: NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company's worldwide infrastructure, including IPv4/IPv6 Global Tier-1 IP Network, Arcstar Universal One VPN network reaching over 150 countries, and over 120 secure data centers.