First Response Admin / Customer Services Adviser

  • Building Validation Solutions
  • Bolton BL1 8HQ, United Kingdom
  • Jan 04, 2017
Full time Call Centre / CustomerService

Job Description

£12,000 to £15,000

As the First Response Admin / Customer Service Adviser you would be working for a market leading independent building claim validation specialist based in The Valley, Bolton, working on behalf of leading household insurers providing an end-to-end building claim handling service.

Due to our commitment to our customers and staff we are expanding in the UK market and are looking for a self-driven and confident First Response Admin / Customer Service Adviser to join our vibrant call centre operation.

For your hard work as First Response Admin / Customer Service Adviser you will earn from £12,000 to £15,000 dependent on experience plus benefits.

First Response Admin / Customer Service Adviser Responsibilities:

  • Administer low value building claims on behalf of UK insurers
  • Data input and checking of claims to web based claims management system
  • Scanning of insurance documents and upload to the claims management system
  • Insurance policy mail preparation
  • Inbound call response
  • Outbound calls to customers scheduling surveyor appointment
  • Managing the company email inbox

First Response Admin / Customer Service Advisor Skills & Experience:

  • Experience in a customer service role
  • Strong written and verbal communication skills
  • Educated to GCSE standard A-C English, Maths and / or IT as a minimum

What we offer:

  • £12,000 to £15,000 depending on experience
  • Company bonus scheme
  • 3% contributory pension
  • 20 days holiday plus bank holidays
  • 08:30am to 5:00pm in a vibrant call centre

If you have the skills we require and thrive in a fast paced target driven environment please apply now.

We are an equal opportunities employer and welcome application from all sections of the community.  This post is subject to the Disclosure & Barring Service checking process.