Senior Implementation & Support Engineer

  • Olympus
  • London Road, Leicester LE2 0QB, United Kingdom
  • Nov 22, 2016
Full time I.T. & Communications IT

Job Description

LOCATION - Field based but someone from Midlands preferred

This post requires an experienced IT Implementation & Support Engineer for installation and 3rd line support, managing issues from receipt through to resolution within defined service and operational levels. You will have experience of working in an ITIL aligned environment, ideally holding an ITIL Foundation Certification. The individual will work closely with the Project Management & Application Support teams to provide support for all products within the Systems Integration portfolio.

Your Responsibilities:

  • Carry out the implementation and installation of all our IT products.
  • Act as an escalation point for all technical project requests.
  • Work with Project Managers to deliver work within requested deadlines.
  • Manage and complete Change Requests relating to our Systems in the customers live environment.
  • Communicate appropriately to internal & external customers.
  • Monitor, manage & complete 3rd line support requests.

Your Qualifications:

  • Degree level in Engineering, an IT discipline or equivalent experience.
  • ITIL(R) Foundation Certificate in IT Service Management.
  • Essential
  • Excellent understanding of Operating Systems (Windows Server: 2003/2008/2008R2/2012; Windows Client: XP/7).
  • Basic understanding of .NET environments and a reasonable understanding of Networking infrastructure
  • Good SQL Server knowledge (versions: 2005/2008/2008R2/2012/2014)
  • Knowledge of Active Directory
  • Good understanding of remote access services (VPN, remote desktop, etc..)
  • Good Knowledge of HL7 and DICOM
  • Understanding of Hospital Information Systems
  • Desirable
  • Experience of System Migrations and System Upgrades
  • Knowledge of SQL Server Backup, Restore and Disaster Recovery processes.
  • Working knowledge of SQL Server Stored Procedures and Triggers
  • Knowledge of Web Servers (IIS & Apache Tomcat)
  • Understanding of SQL Server Reporting Services implementations
  • MCP Certification