BVS is an independent building surveying company providing flexible and innovative claims solutions to meet client specific requirements. The combination of our experienced surveyor and office based teams, supported by our highly advanced IT system Metrix™, enables us to deliver exceptional results on a scalable and nationwide basis.
The company was set up after identifying a gap in the market to offer a highly focused customer service for low value building claims.
In the 12-month period prior to going operational, we carried out market research with insurers to identify weaknesses in current building validation products and set about eliminating these weaknesses through the use of both technology and process change.
We worked in partnership with PJ Web, specialists in the application of the latest web and mobile technologies. Their skills in developing pioneering solutions, combined with our own in-depth industry knowledge, resulted inMetrix™ - a highly advanced web based claims management system designed to improve the customer journey.
Our proven ability, demonstrated since our launch in September 2010, to offer bespoke solutions and work effectively with other suppliers provides exceptional value for clients who require a market leading claims validation and fulfilment solution.
Our insurer clients value us highly because they can outsource their claims handling in the knowledge that their customers will have a superb customer experience.